Terms of Service

1. Acceptance of terms

These Terms of Service ("Terms") govern your access to and use of DashOps (the "Service"), provided by Octatude LLC ("Octatude", "we", "us", "our"), a limited liability company organised under the laws of the State of Georgia, USA. By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 18 years old and have the legal authority to enter into a binding agreement on behalf of yourself or any organisation you represent. By creating an account, you confirm you meet these requirements. The Service is for business use. By creating an account you also confirm that you are using it for a business and not for personal, family or household purposes.

3. Account registration

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at support@dashops.io of any unauthorised use. We are not liable for losses arising from your failure to keep credentials secure. You are responsible for the people you invite to your company account, including team members and client users, and for their use of the Service under these Terms.

4. Subscription, billing, and free trial

• Free trial. A company account that has never had a DashOps subscription gets a 7-day free trial of the plan it picks. A card is required to start the trial. The card is saved with our payment processor, Stripe, and is not charged during the trial. When the trial ends, the card is charged automatically unless you cancelled before then or a discount code you applied makes that payment free. The charge is the plan's price per ad account multiplied by the number of ad accounts you pay for, or, for a custom plan agreed with us, the fixed agreed price, unless a discount code you applied lowers it for the time the code states. A company account that has had a subscription before does not get another free trial: if it starts a new subscription, the first payment is taken straight away, and access returns once that payment succeeds.
• Discount codes. A discount code can only be used by a company account that has never had a DashOps subscription, when it starts its free trial, and only one code per company account. A card is still required to start the trial, and a code cannot be added after the trial has started. A code takes a percentage off the subscription price for the number of months it states, or for every payment. A code for a number of months covers the monthly payments made in those months and can only be used with monthly billing; a code for every payment can be used with monthly or yearly billing. A code that takes one hundred percent off makes the plan free for as long as the code lasts: nothing is charged during that time, and the regular price is charged after it ends unless you cancel. The discount keeps applying if you later change plan or the number of ad accounts, until it ends, but while a code for a number of months is running you cannot switch from monthly to yearly billing. We can stop accepting a code for new sign-ups at any time; a code already applied keeps working for the time it states. Codes have no cash value and cannot be exchanged or refunded.
• Failed payments. If a payment fails, we let you know and Stripe tries the charge again. If it is still unpaid 48 hours after the first failure, your company account is suspended for your whole team until the payment goes through; the Billing page stays available so you can pay. If the payment still cannot be collected after Stripe's retries, the subscription may be cancelled, and the cancellation rules in Section 9 then apply.
• Billing. Subscriptions auto-renew monthly or annually as selected. Charges are processed by Stripe. You authorise us to charge your payment method on each renewal.
• Plan changes. Upgrades take effect immediately and are prorated. Downgrades take effect at the end of the current billing period. On a plan priced per ad account, the company's main admin can also change the number of ad accounts the company pays for from the Billing page, up to the plan's limit and not below the number of ad accounts currently switched on; the change is prorated for the rest of the billing period. On a paid subscription, a plan change that also switches between monthly and yearly billing starts a new billing period on the day of the switch, and that new period is charged straight away, less a credit for the unused part of the current one.
• Refunds. Payments are non-refundable except where the law requires a refund. If you cancel, you keep access until the end of the period you have already paid for, and we do not refund the unused part of that month or year. When a change to your plan or to the number of ad accounts lowers the price for the rest of a billing period, the difference is credited against your next payments, not paid back to your card. We may choose to give a refund in other cases.
• Taxes. Prices are in US dollars. We do not currently add sales tax, VAT or GST to your charges, and we do not collect a billing address. Prices do not include taxes. You are responsible for any taxes that apply to your purchase where you are located, other than taxes on our own income. If we start adding tax to your charges, we will update these Terms before we do.

5. Acceptable use

You agree not to:

• Use the Service for any illegal purpose or in violation of Meta's Marketing API terms or Advertising Policies.
• Attempt to circumvent feature limits or access tier-gated functionality you have not paid for.
• Reverse-engineer, decompile, or disassemble the Service.
• Resell or sublicense access to the Service without our written permission (using the white-label features included in your plan is permitted).
• Send unsolicited bulk emails through the Service or use it to harass, defame, or harm others.
• Upload malicious code or attempt to gain unauthorised access to our systems or other users' data.
• Scrape data from the Service or access it by automated means.

Violations may result in immediate account suspension or termination at our discretion.

6. Intellectual property

DashOps and its underlying technology, design, and content (excluding your content and the content of your clients) are owned by Octatude LLC and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable licence to access and use the Service for the duration of your subscription.

7. Your content

You retain all rights to the data you upload to or generate within the Service ("Your Content"), including campaign assets, audience definitions, branding assets, and lead form responses. You grant us a limited licence to host, process, and display Your Content solely for the purpose of providing the Service to you.

You are responsible for ensuring you have the right to use and upload Your Content, including your clients' data shared via your Meta integration.

8. Third-party services

DashOps connects to Meta (Facebook) to read and manage your ad accounts. To run the Service we rely on other companies, including Stripe (payments), Resend (email), Vercel and Render (hosting), MongoDB Atlas (database), Cloudflare R2 (backups and images uploaded to our blog), Sentry (error monitoring), and Google Tag Manager, Google Analytics, Microsoft Clarity and the Meta Pixel (analytics and advertising measurement on our websites). The full list is on our sub-processors page. Your use of these integrations is subject to those third parties' terms of service. We are not responsible for the availability, content, or practices of third-party services. If a third-party service is unavailable or changes its API, our Service may be temporarily affected.

9. Termination

The company's main admin can cancel from the Billing page. If the Billing page does not show a Cancel button, for example while a payment is overdue or the account is paused, email support@dashops.io and we will cancel the subscription. The subscription stays active until the end of the current billing period (or the end of the free trial) and is then not renewed; the main admin can undo the cancellation before then. When the subscription ends, access stops for the whole team and your data is kept for 30 days. During those 30 days you can restart by adding a card on the Billing page; a restart is charged straight away.

After those 30 days we delete the company account, including team members' accounts, the Meta and Google Ads connections and their access tokens, our copies of the synced campaigns, ad sets, ads and creatives, our records of the images and videos you uploaded, daily performance data, age, gender and placement breakdowns, our copies of your saved and custom audience definitions, campaign notes, chart notes, scheduled client reports and their recipient email addresses, share links, and notifications and notification settings. Nothing in your Meta or Google Ads accounts is changed or deleted: the campaigns, ads, audiences and files there stay. Our Privacy Policy explains which activity-log records we keep. Copies in our nightly backups are deleted automatically about 30 days after each backup is made, and our database provider's automatic daily snapshots are removed on the provider's own schedule.

We may suspend or terminate your access for any breach of these Terms, with or without prior notice. Upon termination, your right to use the Service ends immediately. Provisions that by their nature should survive termination (e.g. intellectual property, limitation of liability, indemnification, governing law) will survive.

10. Disclaimer of warranties

The service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or secure.

11. Limitation of liability

To the maximum extent permitted by law, in no event shall Octatude LLC be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

Our total liability for any claim arising from or relating to these terms or the service shall not exceed the amount you paid to us in the 12 months preceding the event giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Octatude LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, your violation of these Terms, your violation of any rights of a third party, or your violation of applicable law.

13. Governing law

These Terms are governed by and construed in accordance with the laws of the State of Georgia, USA, without regard to its conflict-of-laws principles. The state and federal courts located in Fulton County, Georgia have exclusive jurisdiction over any dispute arising from these Terms.

14. Dispute resolution

Before initiating formal proceedings, you agree to first contact us at legal@dashops.io and attempt to resolve the dispute informally for at least 30 days. If we cannot resolve it informally, the dispute will be subject to the jurisdiction set forth in Section 13.

15. Changes to these terms

We may change these Terms from time to time. If a change is material, we will email the main admin of each company account before it takes effect, and we will update the date at the top of this page. A change to prices or billing terms does not apply to a billing period you have already paid for. If you keep using the Service after a change takes effect, the changed Terms apply. If you do not agree to a change, you can cancel as described in Section 9.

If your account was created before 28 September 2026, the changes we made to these Terms that day take effect for your account 30 days after we email you about them. Until then, the previous version of these Terms applies to your account, and we will send you a copy if you ask.

16. Contact

For questions about these Terms or to send legal notices:

• Email: legal@dashops.io
• Postal: Octatude LLC, Clearview Ave, Atlanta, GA 30340, United States