Data Deletion

DashOps, operated by Octatude LLC, lets you ask us to delete your account. If you are your company's main admin, deleting your account also deletes your company's workspace and the data we copied from Meta (Facebook / Instagram) on your behalf, as listed below. If you are a co-admin, team member or client login, only your own account is deleted, and your company's data stays with your company. If you were the last person to connect or reconnect one of your company's Meta or Google Ads connections, its access token is deleted with your account, so that connection stops syncing until an admin connects it again. This page explains how.

Option 1: Delete from inside your account (fastest)

1. Sign in at app.dashops.io.
2. Open the profile menu (your avatar, top right) and choose Privacy & data. If you sign in as a client, choose Profile first, then open the profile menu on that page.
3. If you are your company's main admin and have a paid subscription or a free trial, cancel it on the Billing page first and wait until it has ended: until then the request is refused. Deleting your account does not cancel your subscription.
4. Click Delete account and confirm.

Your account is then scheduled for deletion. You have 30 days to cancel it from the same Privacy & data page. After 30 days the deletion runs automatically. If you are the main admin and your company's subscription has not ended by then, the deletion waits until it has ended. Our own nightly backups are deleted automatically after 30 days, so copies of your data in them are gone about 30 days after the deletion; our database provider's automatic daily snapshots are removed on the provider's own schedule. If you are the main admin and your company has an unpaid balance from a failed payment, you need to pay it before you can delete the account.

Option 2: Just remove the Meta (Facebook) connection

If you only want to stop DashOps using your Meta account (without closing your DashOps account), an admin can sign in, open Settings and click Disconnect on the Meta connection. This immediately deletes the Meta access token we stored for that connection, so DashOps can no longer read from or make changes in your Meta account through it. It does not delete the campaign, performance and audience data already copied into DashOps, and it does not remove the permission on Meta's side (see below for that). If your company has an unpaid balance from a failed payment, it must be paid before the connection can be disconnected. You can reconnect any time.

You can also remove DashOps's access directly in Meta: go to Facebook Settings, then Business Integrations, find the app named Octatude Dashboard (the name our app is registered under at Meta), and click Remove.

Option 3: Email us (no sign-in needed)

If you can't sign in, email privacy@dashops.io from the address associated with your account (or include the Meta account you connected) and ask us to delete your data. We verify the request and complete the deletion within 30 days, then confirm by email.

What gets deleted

This is what the automatic deletion removes. It runs 30 days after a request made from Privacy & data (Option 1), or later while a main admin's company subscription has not ended (see Option 1), and 30 days after a cancelled subscription ends. It also runs 7 days after a sign-up whose free trial never started, as section 5 of our Privacy Policy explains.

• Your account profile (name, email, company, photo) and login credentials.
• If you are the main admin: the access tokens stored for every Meta and Google Ads connection in your company. If you are not the main admin: the access token of any Meta or Google Ads connection in your company that you were the last person to connect or reconnect.
• If you are the main admin: our copies of the campaigns, ad sets, ads, creatives, daily performance data, and age, gender and placement breakdowns we copied from Meta, our records of the images and videos you uploaded, and our copies of your saved and custom audience definitions. Nothing in your Meta or Google Ads accounts is changed or deleted: the campaigns, ads, audiences and files there stay (see Option 2 to remove our access in Meta). We do not store the details people submit through your lead forms; lead downloads are read from Meta at the moment you ask for them.
• If you are the main admin: every team member and client login in your company, your client workspaces, pending invitations, campaign notes, chart notes, scheduled client reports and their recipient email addresses, share links, and notifications and notification settings. For everyone: your own notifications, notification settings, consent records and data exports.

We keep the entries in the activity log. On those entries your user id, email address, role, IP address and browser details are removed; each entry keeps the action, its date, the name of what was changed (which can be a campaign or audience name or a person's email address, including your own) and the details recorded about the change. We also keep the record of your deletion request, including any reason you gave. Messages you sent through our website forms, emails you sent us (including replies to our emails) and any product update or waitlist sign-up are kept separately and are not removed by this deletion; email us to remove them. Your invoices and payment records stay with our payment provider, Stripe.

If you email us instead (Option 3), our team carries out the deletion by hand, and what it removes can differ from this list.

After you connect, DashOps reads your Meta data automatically on a regular schedule to keep your reports up to date, and it changes your Meta assets only when you or your team make a change in DashOps. We never publish posts to your Facebook Page's timeline, your Instagram profile or your personal account. Our own nightly backups are deleted automatically after 30 days, so copies of your data in them are gone about 30 days after the deletion. Our database provider's automatic daily snapshots are removed on the provider's own schedule.

Questions

Contact privacy@dashops.io. See also our Privacy Policy.

Octatude LLC
Clearview Ave
Atlanta, GA 30340
United States